Public Service Agreement: Mixing & Mastering
This agreement outlines the terms and conditions of cooperation between the client (hereinafter referred to as the Client) and AREFYEV Studio (hereinafter referred to as the Provider) regarding professional audio post-production services: music mixing and mastering.
1. Client Rights
1.1. The Client may cancel the order at any time, provided they pay for all services completed up to the moment of termination.
1.2. The Client has the right to request updates on the project status, ask questions, and submit feedback or revisions.
1.3. The Client may propose changes within the scope of the original agreement and pricing package.
1.4. If any project files are missing or incomplete, the Client may provide additional materials. In such cases, delivery time and cost will be reviewed and adjusted accordingly.
1.5. If the Client cancels a previously confirmed order (e.g. multi-track album), a refund will only be issued for unprocessed or partially completed work (up to 30% completion). Finalized and delivered projects are considered completed. Refunds are processed within 14 calendar days after the Client provides payment details.
1.6. Upon delivery of the final version, the Client is entitled to a specific number of revisions (see Pricing section). Additional edits beyond the limit — requested by the Client — will be billed separately.
2. Provider Rights
2.1. The Provider has the right to request all required materials and accurate information to ensure high-quality results.
2.2. The Provider may pause or delay the project if:
Prepayment has not been received (unless otherwise stated, such as in free mastering demo offers);
Critical source files are missing or unusable.
2.3. The Provider reserves the right to reject or terminate a project if the provided materials are of insufficient quality and cannot yield the expected result. The Client will be notified immediately.
2.4. The Provider may retain full or partial payment if significant work has already been completed or if the Client cancels the project midway. The retained amount reflects actual hours spent and the scope of completed work.
2.5. The Provider is not responsible for payment errors due to incorrect payment information submitted by the Client or accidental transfers.
3. Client Obligations
3.1. The Client agrees to provide complete and high-quality project materials (stems, reference tracks, project notes) for accurate post-production.
3.2. If the Client chooses to cancel the order, they are obligated to compensate for completed work based on the Provider’s internal billing estimate.
3.3. The Client agrees to accept the delivered services according to the terms outlined in the Pricing section.
3.4. The Client is responsible for timely payment in accordance with the procedures stated under Pricing and How It Works.
4. Provider Obligations
4.1. The Provider agrees to deliver services within the timeframe discussed, following the terms and current rates listed on the official website. If deadlines are affected by high demand, the Client will be informed in advance.
4.2. The Provider commits to executing all tasks in accordance with applicable laws, this agreement, and the technical specifications agreed upon by both parties.
4.3. In case of force majeure or any unforeseen circumstances affecting production timelines, the Provider shall notify the Client immediately.
Effective Date
This public agreement becomes valid automatically upon order confirmation and remains active until both parties have fulfilled their responsibilities in full. By placing an order, the Client confirms acceptance of all terms and conditions described above.